Additional Services
A little something extra?
Nail Clipping
Nails or claws are an area that can be easily overlooked in our furry friends and there can be a variety of problems associated with them if left unattended.
Problem claws are often seen in older cats and dogs, as their claws become thicker and they tend to spend more time inside sleeping, so are less inclined to wear them down naturally or retract them as easily. It is helpful for both elderly pets and indoor-only pets to have their nails trimmed regularly to avoid them getting stuck in the carpet and bedding etc.
Our nail clipping service offers our staff to clip your pet’s nails in the comfort of their own home, so that they don’t have to have the added stress of a trip to the vet for their mani-pedi.
Cat Nail Clipping: This service can be booked individually or in addition to a Pet Feeding visit. If booked individually, owners are welcome to be present during the visit to assist our staff if required.
Dog Nail Clipping: For both animal and staff safety, owners must be present during this service.
If some pets’ nails are left to continue to grow naturally, issues can be associated with the forgotten dewclaw. Dewclaws are basically the equivalent to the human thumb – they are higher up on the paw and often covered in fur. As they don’t touch the ground, they can sometimes curl around in a tight half-circle and start burrowing into the skin, so it’s important to check them regularly.
Service Reports
In addition to providing excellent care and keeping your pets happy and healthy, we document our visits and share them with you through Service Reports.
Service Reports are sent via email after every visit during your booking, whether that is a feeding visit, dog visit or a meet n greet.
Our Service Reports include pictures of your pet and a description of the care that our staff have provided for them during each visit, as per your instructions. The pictures may be of your pet with their favourite toy, eating their food, or enjoying their walk!
These reports also allow our staff to bring anything non-urgent to your attention while you’re away or to ask questions about your pet or property. You can reply directly to the Service Reports via email and the staff member working that day will receive your response immediately.
If there are any urgent circumstances, our staff will contact you or your emergency contact via phone. It is important that all contact information, pet sitter instructions and pet information is up to date in your client portal.
Cage Cleaning
Routine cage cleaning plays a large role in the overall health, safety and happiness of your pet. One of the benefits of your pet receiving our in-home care is that they are able to stay in their routine. Whether you own a guinea pig, rabbit or bird, we can assist in keeping their routine by sticking to a regular cage cleaning schedule. While a daily tidy of your pet’s cage is included during their feeding visits, a full cage clean is an additional service that freshly sanitises their space as per your instructions.
This service is versatile to your pet and their needs, so a Cage Clean may include:
- Bag and get rid of all disposable bedding and replace it with fresh bedding (newspaper, fleece, hay etc.)
- Cleaning all cage surfaces and accessories
- Litter tray disinfect and refresh
- Setting up tunnels/ toys/ hiding spaces as requested
Clients MUST provide all necessary cleaning equipment and products required for our staff to complete your pet’s cage clean. This may include:
- Secure environment for your pet to stay in during the clean
- Paper towels/ cloths/ sponges
- Rubber gloves/ disposable gloves
- Antibacterial/ Disinfectant spray
- Rubbish bags
- Brush and shovel
Medicating
Administering medication to your pet is included in our standard pet feeding visits if it’s a necessary part of their care. We understand the importance of ensuring that your pet receives its medication as prescribed to maintain their health or assist in recovering from an ailment. Our staff are trained to administer oral medications (pills and liquids) and apply ointments.
Diabetic Cat Care
At Creature Comforts, the well-being of your pets is our top priority and as such we understand the importance of maintaining a consistent insulin schedule for diabetic pets. However, due to the combination of our work hours 8 am – 6 pm and our frequently changing daily schedules with the occasional unexpected occurrence, we are unable to guarantee specific visit times. Therefore, we regret that we are unable to accept bookings for diabetic cats.
Medication Disclaimer
At Creature Comforts NZ Ltd., we strive to provide the best care for your pets, including administering any required medications. However, there may be occasions where, despite our best efforts, we are unable to medicate your pet. This can occur if your pet is not present when we visit or if they are unwilling to take the medication.
Please understand that while we will make every reasonable attempt to administer medications as instructed, we cannot guarantee that it will always be successful. We strongly advise clients to ensure that their pets are comfortable with the process and to consider alternative arrangements if their pet is particularly difficult to medicate.
If you have any concerns or special instructions, please discuss them with us in advance so we can work together to provide the best possible care for your pet.
Highly recommended service. Our wee guinea pig was well loved and cared for in our absence from the Creature Comforts staff. Receiving updates while away to know all was well with our wee pet as well our home was so reassuring. Thanks so much – we will definitely use your services again Byndie.
– Graeme & Karen