🎄 Christmas & Summer Holiday Bookings

The Christmas / Summer season is our busiest time of the year, and our team of sitters gets fully booked well in advance. To help things run smoothly, special booking, payment and cancellation conditions apply to all bookings commencing between the 10 December and 31 January inclusive.

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🐾 Availability & Booking Requirements

• Spaces are limited and fill up quickly — we recommend booking as soon as you know your travel dates.

• A minimum of 4 consecutive visits is required for bookings between 24th of December to the 2nd of January.

• We cannot take “every other day” bookings between 24th December to the 2nd Jan.

• Our standard service hours are 8:00am – 6:00pm. However, due to the significant increase in demand over the Christmas and peak period, visits may be scheduled earlier or later than these hours to ensure all confirmed bookings are accommodated.

• Specific time requests cannot be guaranteed during this period. If your pets have strict timing requirements, please contact us prior to booking to discuss suitability.

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🐾 New Clients

• All new clients must register first before submitting a booking request.

• If you’d like to check availability before registering, please email us at admin@creaturecomfortsnz.co.nz with your dates, frequency, and location.

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🐾 Booking Process

1. Check that you are in one of our serviced areas.
2. Register as a client if you are not one already, ensuring you have completed all of the required fields.
3. Submit your booking request via the client portal, how to book
4. You’ll receive an automatic email confirming your request was received (check your spam, but please contact the office if not).
5. Your request will either be confirmed by a reply email, or we will contact you with any questions
6. Once your booking has been accepted, your requested dates are provisionally held pending payment of the required deposit.
7. A deposit invoice will be sent, with payment due by the specified November deadline.
8. Your booking is fully confirmed and secured once your deposit has been received.

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🐾 Payments & Deposits

• A $100 deposit per booking is required to secure your booking. The deposit is refundable if you cancel before the deposit payment deadline. Once the deadline has passed, the deposit becomes non-refundable.

• The deposit forms part of your total booking cost and is not an additional charge.

• The remaining balance is due 7 days before services commence. 

• Unpaid bookings may be released to other clients.

• Full payment is required at the time of booking for short-notice bookings.

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🐾 Cancellations & Changes

Our Peak Season Cancellation Policy applies to all bookings commencing between 10 December and 31 January inclusive.

• Please let us know as soon as possible if your plans change so we can offer your slot to another client.

• Your $100 deposit is refundable if you cancel before the deposit payment deadline. Once the deposit deadline has passed, the deposit becomes non-refundable.
• Cancellation charges are calculated as follows:
  • 22 days or more before your booking starts: $100 deposit retained, with no additional cancellation charge.
  • 15–21 days before: 25% of the total booking cost.
  • 8–14 days before: 50% of the total booking cost.
  • 0–7 days before or once services have commenced: 100% of the total booking cost.
• The $100 deposit is credited towards the applicable cancellation charge.  If the charge exceeds the deposit the reamining amount is payable.

• All date changes and cancellations after 15th December will incur a $25 administration fee.

• Early returns or later departures resulting in unused visits are non-refundable and non-transferable.

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🐾 During Your Holiday

• You’ll receive daily service reports and sweet snaps of your furry friends by email, so you can relax and enjoy your holiday knowing your pets are in loving hands.

• If you’d like to contact your sitter, simply reply to your service report email and your message will go directly to them.

• For general enquiries, cancellations, or schedule changes, please reach out to our friendly office team — sitters aren’t able to make booking changes.